Did you know that a great language assessment solution helps you do more than just test language skills? Emmersion’s platform was built with so much more to offer, from an easy-to-use admin dashboard to our proprietary, 100-point TrueNorth scoring scale, to detailed insights about each test-taker in your organization.
Leadership and Trends
As we near the end of 2021, and as we conclude another year of helping companies with the digital transformation that has been so undeniably impacted by the global pandemic, we thought that it may be helpful to look back on one area that we know is important: data integrity and score confidence.
Language assessment scoring is a complex feat with many layers to it. Most of the people that we talk to are familiar with common language ratings, like the A1, A2, B1, B2, C1, C2 CEFR language levels. We also see a lot of people that understand what CEFR actually represents, and some who are familiar with multiple assessment scales.
The call center industry has not only survived the challenges of recent years, it’s grown tremendously as many organizations took strides to redesign their purpose and benefit. Traditional call centers have evolved into contact centers—providing more value, brand equity, and experience-oriented customer care. Today, almost all big businesses avail call center solutions, and the revenue generated by the industry is at an all-time high.
Especially in the contact center and BPO industries, all of the time you spend hiring new agents needs to really count. The competition for great agents is stiff, and most candidates are applying to multiple positions at the same time. So, how can you know you’re getting the most out of your interviews? These insights should help.
Diversity and bias are big conversation topics in the hiring space recently. Organizations have appointed new heads of diversity, equity, and inclusion to lead out in improvement efforts, and they’re serious about making our workplace a better environment for marginalized groups. This work is so important and impactful for the future of our world. It also helps our organizations run better overall—with a more diverse workforce, you can see a 15-35% increase in your financial performance.
At Emmersion, our vision for our work is to close the global communication gap. We do this by enhancing, credentialing, and supporting the learning of languages. However, we do not believe the burden to close this gap falls solely on language-learners. Native and mastery-level users of a language also have a responsibility to create language communities that are open and accommodating to language-learners.
Did you know that the contact center industry is poised to grow by 190 billion dollars in the next 6-10 years? Taking advantage of that growth is on everyone’s minds, and you can do it by building your reputation as a company that truly delivers on high-quality language ability. Here’s how you can find and showcase great communicators in your organization to win, grow, and retain business for your contact center.
Recent reports about the future of the call center market predict massive growth. The current market, valued at 235 billion dollars, is expected to grow to 435 billion dollars in the next six years.