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Innovation (2)

Why the Rise of Skills-Based Hiring for Contact Centers and BPOs

Skills-based hiring means looking at talent acquisition from a different perspective. Traditional hiring prioritizes accomplishments and education over proved abilities, and it’s often much too near-sighted. As people find new avenues for learning and developing their talents, skills-based hiring levels the field for applicants and helps companies focus on getting more effective talent in a faster and easier way.

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AI Supercharges the Hiring Process

As the world gets back to normal after the COVID-19 pandemic, many companies have undergone a digital transformation and are looking for better processes to hire employees. More and more companies are turning to AI to supercharge their hiring process. 

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Emmersion Proves Language Ability…So What?

Many companies make bold claims about what their product or service can do, but few can articulate why it matters. Emmersion proves language ability. So what? Emmersion’s mission is to close the global communication gap by proving the language ability of job applicants and learners. In the global economy, it’s becoming more and more important to prove competencies in order to gain access to opportunities.

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12 Key Factors to Choosing a Language Screening Software

When I consider an enterprise software solution, I like to match up the features from each consideration. Sometimes I learn about important features that weren’t originally in my consideration set. Once I have a solid understanding of what I am looking for, I proceed to evaluate firms with the options that I need and eliminate firms that are not capable of delivering on my needs.

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Recruiting for English Skills in Call Center Staffing

Many contact centers are in a constant state of turnover and hiring. Either as a result of growth and success or poor recruiting for call centers and other outsourced positions and jobs. High turnover or high growth can put a significant strain on the organization.

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Measuring Corporate Language Training Programs for Success

A Little Background on Corporate English Training Programs: As global business started to boom in the 1970s and 1980s international organizations quickly realized communication was going to be the limiting bottleneck of growth. Many cultural idiosyncrasies quickly escalated into worldwide PR crises. Most were rooted in communication and translation mistakes. Corporations needed a solution and standardization for languages.
 
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Creating the First-Ever, Fully Adaptive Automated Speaking Assessment

This week’s post will be a little self indulgent. I hate the “sorry not sorry” card but I’m going to play it anyway. The Emmersion team crossed an important milestone a couple weeks ago as we leveled up our automated English speaking assessment, and it became the FIRST-ever, fully adaptive automated speaking assessment. It has been a great privilege to work with the brilliant minds that have made this vision a reality, and it is a credit to the persistence of the visionary who carried the seeds, tilled the soil, and nurtured it to fruition. You can hear from the brains behind it all, Dr. Jacob Burdis, here.

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