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Corporate HR (3)

Recruiting for English Skills in Call Center Staffing

Many contact centers are in a constant state of turnover and hiring. Either as a result of growth and success or poor recruiting for call centers and other outsourced positions and jobs. High turnover or high growth can put a significant strain on the organization.

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Measuring Corporate Language Training Programs for Success

A Little Background on Corporate English Training Programs: As global business started to boom in the 1970s and 1980s international organizations quickly realized communication was going to be the limiting bottleneck of growth. Many cultural idiosyncrasies quickly escalated into worldwide PR crises. Most were rooted in communication and translation mistakes. Corporations needed a solution and standardization for languages.
 
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Creating the First-Ever, Fully Adaptive Automated Speaking Assessment

This week’s post will be a little self indulgent. I hate the “sorry not sorry” card but I’m going to play it anyway. The Emmersion team crossed an important milestone a couple weeks ago as we leveled up our automated English speaking assessment, and it became the FIRST-ever, fully adaptive automated speaking assessment. It has been a great privilege to work with the brilliant minds that have made this vision a reality, and it is a credit to the persistence of the visionary who carried the seeds, tilled the soil, and nurtured it to fruition. You can hear from the brains behind it all, Dr. Jacob Burdis, here.

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The Surprising Value of Accurate Language Screening

Operating a contact center efficiently and profitably is a difficult task. It is only made more difficult with unpredictable events such as COVID-19 that have accelerated the need for digital transformation and workplace flexibility. In the last decade, as I built an offshore business process outsourcing (BPO) focused on staffing software developers and a 500-plus-seat market research contact center, I constantly looked for an edge in recruiting and customer satisfaction. Every contact center manager and executive is looking to: 1) hire and retain the best talent and 2) improve customer satisfaction (CSAT) scores in order to increase the bottom line. For onshore, offshore, and nearshore bilingual staffing, accurate language screening plays a crucial role in recruiting, retention, and customer experience.

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The Proof is in the Numbers: Saving Recruiting Time with Automation

I have the pleasure of leading our customer success team here at Emmersion. As our department name implies, the customer success team has the responsibility of ensuring that our customers find success using our language testing system. In onboarding new customers, before we jump into training and implementation, we start by asking them about their business goals and objectives.

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6 Advantages of Hiring Bilingual Candidates

While we are mindful of the uncertainty of the present situation around the world, our hope is that the current record high levels of unemployment will shortly give way to record high hiring. As a growing business, we know that hiring the right people is not just a part of running a business, it is the key to running a successful business. That’s why we are committed to designing solutions that help business around the world find the right people with the right skillset. 

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