Did you know that a great language assessment solution helps you do more than just test language skills? Emmersion’s platform was built with so much more to offer, from an easy-to-use admin dashboard to our proprietary, 100-point TrueNorth scoring scale, to detailed insights about each test-taker in your organization.
If you’re in the language assessment space, you’ve probably heard of scoring scales like CEFR, ACTFL, TOEFL, and more. Scoring is a vital part of any language testing solution, so it’s good to know your scoring scales and how they’re serving you (or not serving you) as you assess test-takers’ language skills.
Research shows that if you really want to improve your retention rates, the key is to focus on recruiting, training, and engagement. Sounds easy enough to say, right? But when you think about changing all of those areas of your business at once, it can start to feel pretty overwhelming.
The good news? Language testing makes a difference in all of these areas. So, if you want to boost retention, language assessment software is the best place to start. Read below to find out how.
When you’re hiring bilingual job candidates, especially for customer-facing roles, language assessment is a very important part of your process. Language skills are essential for mutual understanding, compassion, problem solving, and effective communication. And when language skills are missing, the important work you’re trying so hard to accomplish suffers big time.
Do you hire bilingual speakers? If so, when was the last time you considered updating your bilingual hiring process? Automated language assessments are the way of the future, reducing friction, unnecessary costs, and inaccuracies from your process to help you build a reputation for high-performing, language-qualified talent.
Especially in the contact center and BPO industries, all of the time you spend hiring new agents needs to really count. The competition for great agents is stiff, and most candidates are applying to multiple positions at the same time. So, how can you know you’re getting the most out of your interviews? These insights should help.
Diversity and bias are big conversation topics in the hiring space recently. Organizations have appointed new heads of diversity, equity, and inclusion to lead out in improvement efforts, and they’re serious about making our workplace a better environment for marginalized groups. This work is so important and impactful for the future of our world. It also helps our organizations run better overall—with a more diverse workforce, you can see a 15-35% increase in your financial performance.
The BPO and contact center industries are notorious for difficult hiring conditions. High quality recruits are hard to find, and even harder to retain. So, if you’re looking to boost retention, we’ve got you covered. Check out these six strategies you can implement to keep more employees in your seats for longer.
For more and more global companies, developing a multilingual workforce is not just a competitive advantage, but a necessity. Companies that focus on developing and measuring the language ability of its team benefit from removing communication barriers for internal collaboration as well as delivering excellent service in customers’ native language. Language testing is key to developing the multilingual abilities of your team, but implementing a process that is effective and fair can be a challenge. In many cases, an ineffective and unreliable language testing process carries the risk of slowing hiring, lowering retention, and causing massive headaches for operations managers.