The team I’m part of recently did the first of a series of training sessions that focus on Emmersion fundamentals—key features and processes that help anyone better understand the important work we do. If you have been a regular reader, you will hopefully recognize some overlap between what is discussed here and what we have discussed earlier.
Artificial Intelligence (2)
When I consider an enterprise software solution, I like to match up the features from each consideration. Sometimes I learn about important features that weren’t originally in my consideration set. Once I have a solid understanding of what I am looking for, I proceed to evaluate firms with the options that I need and eliminate firms that are not capable of delivering on my needs.
One of our core Emmersion culture values is to be a Truth Seeker. In practice, truth seeking relates to our desire to be thorough and rigorous in the development of products that work. It also manifests itself in how we talk about why we do what we do.
Many contact centers are in a constant state of turnover and hiring. Either as a result of growth and success or poor recruiting for call centers and other outsourced positions and jobs. High turnover or high growth can put a significant strain on the organization.
Have you ever stood at a starting line, the head of a long trail, or beginning of a big project and felt intimidated? Not sure how you are going to reach your destination or goal? Maybe even scared to start and wonder how in the world you are going to finish? You are not alone!
Whether a young man in the Philippines seeking employment with an English-speaking contact center or a young woman in Japan wanting to study in the United States, bilingual opportunity seekers must gain—and prove that they have gained—proficiency in the English language.
One of our company values at Emmersion is to be a Truth Seeker. To be a Truth Seeker is to continuously look for new perspectives and gain new information about ourselves. We are comfortable with questions—even questions that seem tinged with criticism. We are passionate in mastering our craft, so we welcome a chance to reflect on, and then respond to, a critique.
Covid-19 and the reverberations of its disruption continue to touch every corner of our economy and society. We are extremely sensitive to the difficulties that many people are facing. We feel fortunate that our mission aligns with recovery efforts. Last post I touched on how our work can help people get back to work. This week feels like a return to my heartland: academia.
While we are mindful of the uncertainty of the present situation around the world, our hope is that the current record high levels of unemployment will shortly give way to record high hiring. As a growing business, we know that hiring the right people is not just a part of running a business, it is the key to running a successful business. That’s why we are committed to designing solutions that help business around the world find the right people with the right skillset.