As we near the end of 2021, and as we conclude another year of helping companies with the digital transformation that has been so undeniably impacted by the global pandemic, we thought that it may be helpful to look back on one area that we know is important: data integrity and score confidence.
AI seems to be on everyone’s minds these days. As more and more organizations adopt AI solutions for their processes and teams, the question on all of our minds is “What does artificial intelligence really mean? What can it really do, and will it replace human contribution?”
Around the world, when most contact centers want to screen for language ability, they consider an interview-style assessment. While there are several commercial test products that use interview-style tasks, these tests are generally very expensive and have inefficiencies in the return time for scoring. As a result, many organizations will move language screening processes in-house and use their existing language resources—if they have any—to conduct language screening interviews.
Have you ever made a customer service call that left you feeling frustrated, defeated, and no closer to solving your original problem?
Agents are your contact center’s most valuable assets. Along with being expensive to find and retain, they represent both you and your clients to individual consumers, and the quality of every interaction counts. For these reasons and more, hiring the right agents is paramount to the success of your business. So, read below for some of our best advice on investing in the right people as you grow.
Skills-based hiring means looking at talent acquisition from a different perspective. Traditional hiring prioritizes accomplishments and education over proved abilities, and it’s often much too near-sighted. As people find new avenues for learning and developing their talents, skills-based hiring levels the field for applicants and helps companies focus on getting more effective talent in a faster and easier way.
As the world gets back to normal after the COVID-19 pandemic, many companies have undergone a digital transformation and are looking for better processes to hire employees. More and more companies are turning to AI to supercharge their hiring process.
Many companies make bold claims about what their product or service can do, but few can articulate why it matters. Emmersion proves language ability. So what? Emmersion’s mission is to close the global communication gap by proving the language ability of job applicants and learners. In the global economy, it’s becoming more and more important to prove competencies in order to gain access to opportunities.
While we are proud of our accomplishments towards automated speaking assessment solutions and claim many first ascents in this area of language testing, we also recognize that other solutions are out there that use similar tools to our automated assessments. You might wonder what we think about these competitors. To be honest, we welcome the company! Being a Team Player is a part of our culture. It’s validating to see the work that others are doing that aligns with our own.
At Emmersion, we are all about the data backing our solution. Our mission is to close the global communication gap. One of the main methods we accomplish this is by providing actionable data to our clients.