Blog

8 Top Tips for Hiring the Right Call Center Agents

Agents are your contact center’s most valuable assets. Along with being expensive to find and retain, they represent both you and your clients to individual consumers, and the quality of every interaction counts. For these reasons and more, hiring the right agents is paramount to the success of your business. So, read below for some of our best advice on investing in the right people as you grow.

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Why the Rise of Skills-Based Hiring for Contact Centers and BPOs

Skills-based hiring means looking at talent acquisition from a different perspective. Traditional hiring prioritizes accomplishments and education over proved abilities, and it’s often much too near-sighted. As people find new avenues for learning and developing their talents, skills-based hiring levels the field for applicants and helps companies focus on getting more effective talent in a faster and easier way.

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AI Supercharges the Hiring Process

As the world gets back to normal after the COVID-19 pandemic, many companies have undergone a digital transformation and are looking for better processes to hire employees. More and more companies are turning to AI to supercharge their hiring process. 

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Emmersion Proves Language Ability…So What?

Many companies make bold claims about what their product or service can do, but few can articulate why it matters. Emmersion proves language ability. So what? Emmersion’s mission is to close the global communication gap by proving the language ability of job applicants and learners. In the global economy, it’s becoming more and more important to prove competencies in order to gain access to opportunities.

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How to Learn a New Language

The Secret to “Speedy” Learning of a New Language

Ever thought about learning a second language? Which way is the best way? Which way is the fastest? Is the best way...

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A Shopper’s Guide for Automated Speaking Assessments

While we are proud of our accomplishments towards automated speaking assessment solutions and claim many first ascents in this area of language testing, we also recognize that other solutions are out there that use similar tools to our automated assessments. You might wonder what we think about these competitors. To be honest, we welcome the company! Being a Team Player is a part of our culture. It’s validating to see the work that others are doing that aligns with our own. 

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