At Emmersion, we are all about the data backing our solution. Our mission is to close the global communication gap. One of the main methods we accomplish this is by providing actionable data to our clients.
I have the pleasure of leading our customer success team here at Emmersion. As our department name implies, the customer success team has the responsibility of ensuring that our customers find success using our language testing system. In onboarding new customers, before we jump into training and implementation, we start by asking them about their business goals and objectives.